The Course Support Center is intended for student use only!
As faculty, you should submit tickets directly to the Academic Technology team when edits are needed in your courses or when you’re facing technical issues within Moodle. This system will streamline the way you communicate with American Sentinel and ensure that all of your concerns are tracked and corrected right away.
To help you understand which issues are appropriate for the faculty helpdesk, we have created a Who To Contact guide that can be found HERE. This PDF will help you get in touch with the appropriate person/department to ensure your needs are met right away.
If you’ve reviewed the Who To Contact guidelines and need to submit a ticket, please log in to http://helpdesk.americansentinel.edu/ with your Moodle credentials. When you create your ticket, be sure to choose the Academic Technology issue category.
Remember, the Information Technology category is for University-owned hardware tickets by staff and full-time faculty only!