You are probably running Internet Explorer. We highly recommend using Google Chrome or Firefox when taking your courses inside the Learning Management System. Both of these browsers are free and have fewer issues with the Learning Management System.
You can get Google Chrome here: https://www.google.com/intl/en/chrome/browser/
You can get Firefox here: http://www.mozilla.org/en-US/firefox/new/
If this is not an option, please make sure that compatibility mode is turned off on Internet Explorer for this particular task.
Compatibility mode is a torn page symbol in the address bar.
Compatibility Mode/View is turned on when the icon is BLUE. It is off when the icon is GRAY. Click on it once to turn it on or off